At Romina Jewels, we take pride in delivering high-quality jewelry. Due to the delicate and premium nature of our products, we maintain a clear and fair return policy.
1. Eligibility for Returns
We accept returns only in case of damaged or defective items received at the time of delivery.
To be eligible:
- The issue must be reported within 48 hours of delivery
- The item must be unused, unworn, and in original packaging
- Proof of damage (photos/videos) must be provided
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect selection or size issues
- Customized or personalized jewelry
- Items damaged after use
3. Refund Process
Once your return request is approved:
- The item will be inspected upon return
- If approved, your refund will be processed within 5–7 business days
- Refund will be issued via the original payment method
4. Replacement Option
In case of damaged or defective items, we may offer:
- A replacement of the same product, subject to availability
5. Shipping for Returns
- Customers may be required to return the item to our provided address
- Return shipping instructions will be shared after approval
- We are not responsible for items lost during return shipping
6. Order Cancellation
- Orders can only be canceled before dispatch
- Once shipped, cancellation is not possible
7. Contact Us
For return requests or support, please contact:
Romina Jewels
Email: Support@rominajewels.com
Website: https://rominajewels.com/